Regency Pro- Series Wood Insert

What Our Customers Say

Don't just take our word for it.

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jan Da Sie 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Purchased a gas fireplace with Omega and was vey satisfied. Their pricing was very competitive, and their installation was first rate, with the installer ensuring my complete understanding of all aspects of the device. Great service at a good price.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Michael Frater 
 
 
 
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We had two gas inserts installed by Omega Flames and are extremely pleased with the end result.  Ian Stone and his team let us through the decision making process on what we should get and how the install should be done.  Everyone who came into our home was top drawer.  Highly competent, polite and on time.  They treated our home with respect.  The product installed is as advertised and we are very happy with the end result Many Thanks for your professionalism that has resulted in a great end result and experience
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Patti Janes 
 
 
 
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Just wanted to share how pleased we r with our new fireplace and mantles!  It's gorgeous and is a beautiful addition to our conversation room. Ian and Christina, you both and your entire team have been a delight to work with, and very meticulous! We thank you all 4 that! We look forward to working with u in the near future...a new stove hood will complete the look! Many thx, Brian & Patti Janes
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Rose Scott 
 
 
 
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Omega flames  helped me create my vision of my dream fireplace! Vito, my sales representative from Omega Mantel went beyond my expectations to design my vision. It was a difficult job since I had a narrow spot for it. I was just about to give up on my goal after much research and failure to get my perfect fireplace. I am most grateful for the product and the service and the partnership between Omega Mantel and Omega Flames Many thanks Vito and staff of  Omega Flames!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Bill Reid 
 
 
 
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i can't say enough regarding the before, and especially after, sales service received from omega and Ian specifically... no high pressure sales pitch just valuable information and guidance through out ..... good service these days is necessary, continued great service is rare....again, thanks to Ian and all at Omega.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Fadi 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Ian was knowledgeable,  professional and a man of his word. Pleasure to do business with you all. Thank you
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ozlem Altinok 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Ian and his team are amazing! He is very knowledgable ,efficient and caring. He helped us pick the fireboxes one by one, giving detailed information on each of them, trying to sell the best ones that caters our needs rather than the most expensive ones.He was always punctual, he delivered the fireboxes timely .He replied our emails and questions promptly, and  solved the problems we encountered  on the way very professionally .I recommend him to everyone and if I ever need to buy fireboxes again, I would look nowhere else, I would go to Omega flames without any hesitation .Thank you so much
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Anna Maria Di Giammarino 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent customer service! Excellent product!! I found Ian and Melissa to be most helpful. They share their knowledge, expertise and experience and take a personal interest in servicing their customer.